Any personal data provided by you to me through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation for the purposes for which you have given consent, to provide the services you have requested from me.
This policy only applies to data collected by me , and via forms and website.
When you request counselling with me , or otherwise provide your personal details to me, you will be asked to consent to my processing of your data under the terms of this policy.
What information do I collect?
· Counselling Requests– Registering with me to request access to my counselling service can be done online, on paper or in person. The request process involves providing me with your name, address, telephone numbers and email address. I may also request information on your availability, therapeutic issues, and other details which we deem relevant to processing your request.
· Initial Assessment Appointments– At the initial appointment I’ll ask about your current personal, social, medical and financial circumstances. I may also ask about your background and family history, as well as the issues which are affecting you now. I require this information so that I can decide about an offer of counselling to you.
Other Forms – The information you give me on our forms (including all enquiry and application forms) may include your name, postal address, email address, phone number and other messages to us.
What do I use your information for?
I use information held about you in the following ways:
· To provide clients with the professional counselling service requested from me.
· To notify you about changes to your appointments and other changes to our services.
· To seek feedback from you on your experience of counselling with me.
· To improve my service to ensure that it is provided in the most effective manner for you and for me.
· To keep in touch with those who consent to this, for the purposes of organisational, service and professional development.
What information do we share?
I will not share any information about you with other organisations or people, except in the following situations:
· Consent –I may share your information with professional carers or others whom you have requested or agreed I should contact.
· Serious harm – I may share your information with the relevant authorities if I have reason to believe that this may prevent serious harm being caused to you or another person.
· Compliance with law – I may share your information where I am required to by law or by the regulations and other rules to which I am subject.
How do we keep your information safe?
All information you provide to me is stored as securely as possible. All paper forms and correspondence are kept in locked filing cabinets on my premises. All electronic records are stored on our own on-site computer server, all access to which requires password-protected authentication, or by reputable service providers using secure internet ‘cloud’ technology.
Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to us via email, including forms completed on our website which are transmitted by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your identifiable personal information is kept separately from any session notes and other descriptive material. Client notes and other documentation are destroyed 3 years after the end of counselling. Personal contact details are destroyed/deleted after 10 years of no contact or updates.
You have the right to ask us to provide a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information. Ask me How.
You may withdraw your consent for us to hold and process your data at any time. However, if you do this while actively receiving counselling, your counselling would have to end. You can withdraw your consent by letting me know